StereopravdaStereopravda

RETURNS AND EXCHANGES

We always try hard to make sure that every product we manufacture and sale is 100% perfect, but in very unlikely scenario that it’s not, or if using it brings a discomfort for a customer that is too much to deal with, then our every product sold comes with StereoPravda’s 30-Day Guarantee.

StereoPravda's 30 Day Guarantee

We offer a “no-questions-asked” 30-Day Satisfaction Guarantee on all our products purchased directly from us. If at any time during your 30-day trial period (starting from the day you receive the item) you decide to return your equipment, simply send back your purchase in “like new” condition, and we will issue you a refund for the purchase price less a 5% restocking fee. We waive the restocking fee for any unopened item or for any exchange of an item of equal or greater value.  Shipping /mailing costs are NOT refundable. 

Returns

Return the product in 'like-new' condition to StereoPravda within 30 days of receiving your item. Returns will be credited to the original payment method less a 5% restocking fee and any free shipping costs. Any unopened item or exchange for equal or greater value we will waive the restocking fee.  Call-in notice is required. Simply include a copy of your sales receipt or write a detailed note with all your information and include it with your returned item. 

Any item shipped beyond the 30 day return period will not be accepted for a refund.

Shipping Returns & Exchanges:

- please package your gear back to us as closely as possible to how it was received, in the original inner and outer packaging boxes, or other comparable shipping boxes.

- include all manuals, accessories, and packaging materials that were originally included with the product.  In-The-Ear Monitors must be cosmetically clean, completely free of surface scratches, and functioning as originally received.

Ship To:

OOO “StereoPravda”

Butlerova street, 17B, office #300

“Fresh” Business Center.

117342. Moscow.

Russia.

Phone: +7(925)123-3334